Here’s a short, job-ready syllabus for DSA – Diploma in Sales Associate:
DSA-101: Sales & Retail Basics
Retail formats, store roles, KPIs (footfall, conversion, ATV)
Sales cycle (greet–probe–present–close), FAB & AIDCA
Basic retail math, SKUs, barcodes
DSA-102: Customer Service Skills
Greeting, need analysis, active listening
Body language, voice & tonality
Objection handling, complaint resolution, escalation
DSA-103: Product & Category Mgmt
Features–Advantages–Benefits, demo skills
Cross/upsell, bundling
Category layout, planograms, FIFO/FEFO
DSA-104: POS, Billing & GST Basics
POS workflow: scan, discounts, returns, exchanges
Digital payments (UPI/cards), e-receipts
GST basics: HSN/SAC, tax slabs, invoice elements
DSA-105: Visual Merchandising
Store zoning, focal points, rule of three
Signage, lighting, color basics
Window/display setup, seasonal promos
DSA-106: Inventory & Store Operations
GRN, inward/outward, RTV
Stock counts, shrinkage control, replenishment
5S housekeeping, basic store checklists
DSA-107: Digital Selling, CRM & Leads
Lead capture, CRM hygiene, follow-ups
WhatsApp Business catalogs, online listings/marketplaces
Remarketing basics, simple funnel tracking
DSA-108: Workplace Ethics, Safety & Consumer Rights
Code of conduct, anti-theft norms
Consumer Protection basics, warranties, returns policy
Personal safety, fire basics, data privacy
Suggested Practicals: Role-plays (greet/close), mock POS billing & GST invoice, planogram setup, stock count drill, WhatsApp catalog demo.
12th pass
Course Code : S-MO 01
Course Code : M-DCA 02
Course Code : M-DCA 02
Course Code : M-MDCA1Y
Course Code : M-MADCA1Y
Course Code : M-M-ADCA 01
Course Code : M-SCDEO
Course Code : M-CB001
Course Code : M-ADFA
Course Code : M-DCA12M
Course Code : M-ADCA12M
Course Code : M-PGDCA12M
Course Code : M-ADDEO12M
Course Code : M-ADFA12M
Course Code : M-ADCS12M
Course Code : M-ADDM12M
Course Code : M-MDCA12M
Course Code : M-PGDM
Course Code : M-PGDDM
Course Code : M-ADWD
Course Code : M-ADHET12M
Course Code : M-ADTPG12M
Course Code : M-ADCO12M
Course Code : M-ADSG12M
Course Code : M-ADGD12M
Course Code : M-ADCP12M
Course Code : M-ADIT12M
Course Code : M-ADCHM12M
Course Code : M-ADDTP12M
Course Code : M-CO1M3
Course Code : M-CO2M3
Course Code : M-CO3M3
Course Code : M-CO4M3
Course Code : M-CO5M3
Course Code : M-CO6M3
Course Code : M-CO7M3
Course Code : M-CO8M3
Course Code : M-CO9M3
Course Code : M-C10M3
Course Code : M-C11M3
Course Code : M-C12M3
Course Code : M-C13M3
Course Code : M-C14M3
Course Code : M-C15M3
Course Code : M-C16M3
Course Code : M-C17
Course Code : M-C18M3
Course Code : M-C19M3
Course Code : M-C20M3
Course Code : M-C21M3
Course Code : M-C22M3
Course Code : M-C23
Course Code : S-CIDEO
Course Code : M-PGDIDM
Course Code : S-ADICA
Course Code : S-ADICA
Course Code : S-ADICA
Course Code : M-DCSP
Course Code : M-ADCA
Course Code : M-DIMOM
Course Code : M-DIDEO
Course Code : M-DCISA
